Roly Remote for Roku

Roku won't connect to Wi-Fi? How to fix it

Wi-Fi trouble on a Roku is usually the password, the signal, or the router. Here's how to get it back online.

Fixes to try

  1. Go to Settings › Network › Set up connection › Wireless and reconnect, retyping the password carefully (it's case-sensitive).
  2. Restart the Roku (Settings › System › Power › System restart) and restart your router by unplugging it for 30 seconds.
  3. Move the Roku closer to the router, or remove obstructions — streaming sticks behind a TV get weak signal.
  4. Check the signal strength under Settings › Network › About. If it's poor, that's your problem.
  5. If your network has separate 2.4GHz and 5GHz names, try the 2.4GHz one — it reaches farther.

After it's back online

Once the Roku is on Wi-Fi, put your phone on the same network and the Roly app will find it automatically — handy for controlling the TV while you finish troubleshooting.

FAQ

Why does my Roku keep disconnecting from Wi-Fi?
Usually weak signal or router congestion. Move the Roku closer to the router, reduce obstructions, restart both devices, and if possible connect a Roku player by Ethernet for a rock-solid link.
Why won't my Roku accept the Wi-Fi password?
Wi-Fi passwords are case-sensitive and easy to mistype on the on-screen keyboard. Double-check capitals and symbols, or use the Roly app's keyboard to enter it more easily.

Control your Roku from your phone

Roly is an ad-free Roku remote, free to download, with private listening and voice control.

Download on the App Store

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